Terms and Conditions

Adventure South Ltd pride ourselves on attention to health and safety and take our clients’ enjoyment seriously. Many of the environments we explore do present hazardous elements. For the safety of everyone involved we have placed certain restrictions on participants of our activities. Please ensure you make us aware of any possible restrictions that may impact your ability to carry out any of our activities; as we cannot screen every client prior to coming, we rely on honesty.

A parental consent form must be completed for anyone under the age of 18 undertaking any of our experiences.

IMPORTANT: you must read carefully and share the following instructions and terms & conditions with everybody who attends the activity. Failure to comply could lead to you missing your trip allocation times. Please arrive 15 minutes prior to your start time. Adventure South Ltd will not be responsible for lateness or non-arrival due to breakdown, traffic or unplanned timings and no refunds will be given.

Participants will be asked to sign a disclosure of risk form on arrival highlighting medical conditions. Things that may pose a problem are: Pregnancy, Skeletal and Muscular Problems, Heart and Respiratory Problems, Recent Operations. If any of these affect you, please phone for advice – Asthma and diabetes do not normally restrict participation. Please bring all medication you require. Our activities require a reasonable level of fitness to take part. If we feel you are physically unfit to partake in a trip, where you could cause harm to yourself or others in the group, Adventure South Ltd reserve the right to remove you from the trip.

1. Payments

Bookings will be confirmed on receipt of a deposit of 20% of the total booking fee. The outstanding balance is payable in full 14 days before the date of the activity. A payment link will be sent via email through the Stripe online payment system. Please note Adventure South Ltd reserve the right to deduct payment for no shows if not notified out with the 14 day period.

2. If You Cancel

Deposits will be forfeited upon cancellation. All cancellations and/or reductions in numbers should be notified as soon as possible by email. Any cancellations within the 14 day period prior to the activity date will result in the group leader being held liable for the full cost of the cancelled activity or reduction.

3. If We Cancel or Make Changes

In the event of us having to cancel an activity, a full deposit will be refunded or a free transfer to an alternative date or activity of the same value (where available) offered. Adventure South Ltd will not be liable for any loss damage or expense resulting from force majeure or any unforeseen circumstances outside of their control e.g inclement weather or change of venue for safety purposes. Adventure South Ltd reserve the right to amend the running order of your activity day should this be necessary to provide the best service possible.

4. Insurance and Safety

Adventure South Ltd have full public liability insurance. It is the nature of adventurous activities that there will always be some degree of risk. Our insurance does not cover you for inherent risks or client negligence. Whilst not mandatory you may wish to arrange your own personal injury insurance or alternatively contact us for help in arranging cover. For your own safety it is imperative that you abide by the decisions of our Instructors/Guide. We reserve the right to make changes to planned routes and venues as a result of adverse or impending conditions.

5. Alcohol and Drugs

Adventure South Ltd reserves the right to refuse participation to clients that they believe to be under the influence of alcohol or drugs and in such circumstances no refunds shall be given.

6. Parental Consent

It is a legal requirement for anyone under the age of 18 years to have parental consent. Parental consent forms are available in email format on request or can be downloaded and must be completed prior to joining us on any activity, unless the parent is taking part in the activity with them.

7. Privacy Policy

Adventure South Ltd maintains the privacy of all messages and does not transfer personal information to any third party. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed.